Shipping & Returns

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Permission to Return and to Receive Credit

We may accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. A 30% restocking fee may apply. If the return is accepted by us, we will issue credit to your account or Credit Card. For unwanted merchandise, the cost of return shipping shall be the responsibility of the customer.

How to Return?

Send an email to with:

  • a list of the items you'd like to return; and
  • the reason for the return.

Please also reference GV Kinsman's invoice number on which the goods were purchased. We will then be in touch with you in relation to your return request.

Damaged or Incorrect Merchandise

We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.